Returns & Exchanges

Thank you so much for supporting handmade! Every product is carefully crocheted by hand with love, time, and attention to detail. Because of the handmade and hygienic nature of our items, all sales are final, and we do not accept returns or exchanges.

We truly appreciate your understanding — this policy helps us continue creating small-batch, high-quality plushies just for you.

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If Something Isn’t Right

Your happiness matters to us! Please inspect your order when it arrives. If your item arrives damaged, defective, or if you received the wrong item, please email us within 48 hours of delivery at chasingcreationcs@gmail.com.

To help us resolve the issue quickly, please include:

-Your order number

-Clear photos of the item and packaging

-A short description of the problem

We’ll review everything carefully and work with you to make it right.

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Custom & Personalized Orders

Custom and personalized plushies are made especially for you and cannot be returned or refunded. These pieces are one-of-a-kind creations designed specifically for their new home 💛

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Sale Items & Gift Cards

All sale items and gift cards are final sale and cannot be returned or refunded.

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Order Changes or Cancellations

Because many plushies are made to order, we begin working on them quickly! If you need to request a change or cancellation, please contact us as soon as possible. While we cannot guarantee changes once production has started, we will always do our best to help.

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Questions Before You Order?

We’re always happy to answer questions before you purchase! If you need more photos, sizing clarification, or help choosing the perfect plushie, please reach out at chasingcreationcs@gmail.com.

Thank you for supporting handmade crochet and small business — it truly means the world to us 🧶✨